FAQs
These are frequent concerns our customers face. We hope this proves useful to you. Furthermore, feel free to reach out to our customer support team through email or our online communication platforms
Q1: Is payment secure? What payment methods are supported?
We support secure PayPal and credit card payments (Visa/Mastercard/Amex). All transactions are protected by SSL encryption technology to ensure the safety of your information.
Q2: How long will it take to receive the order after placing it? What regions do you ship to?
We promise to ship within 3-5 business days after order confirmation and offer global shipping services (some countries may incur additional duties). Please refer to the Shipping Policy for specific delivery times.
Q3: Can I return the product if I am not satisfied?
We offer a 14-day no-questions-asked return service (the product must be unused and in its original packaging). For more details on the return process, please see the Return Policy .
Q4: Do the machines meet international safety standards (such as CE)?
All products comply with mandatory certifications for the target market (e.g., EU CE). Please refer to the compliance markings on the product page for further details. If a certificate is required for your market, please contact us online or email inquiry@weissenbergweld.com before placing your order.
Q5: How can I get technical support if I encounter any issues during use?
We provide lifetime free technical consultation. You can contact our professional team via email, online customer service, or phone, and we will respond within 24 hours on business days.
Q6: Is there a discount for bulk purchases? How can I apply for a business account?
Please contact inquiry@weissenbergweld.com or fill out the contact form to get a quote.
Q7: Will my personal information be leaked?
We strictly comply with privacy protection regulations such as GDPR and will never share your data with third parties without authorization. For more details, please refer to the Privacy Policy.
Q8: Can the machines specifications or brand logo be customized?
We offer OEM/ODM customization services. Please contact customer service inquiry@weissenbergweld.com to get a custom plan and quote.
Q9: How long is the warranty period for the products? How do I apply for a warranty?
All machines come with a 1-year limited warranty (excluding human damage). During the warranty period, repairs or replacements are free of charge. Please refer to the Warranty Service page for the application process.
